Refund policy

Return and Refund Policy for ADG

Overview

At ADG, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This Return and Refund Policy outlines the process for returning items and requesting refunds for purchases made through our online store.

Eligibility for Returns

Timeframe: Items must be returned within 30 days of the delivery date.
Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Eligible Items: Most clothing items are eligible for return, except for:
- Final sale items (clearly marked as such at the time of purchase).
- Undergarments, swimwear, or other items where hygiene concerns apply (unless defective).
- Customized or personalized items.
Proof of Purchase: A valid order number or receipt is required for all returns.

Return Process

Initiate a Return: Contact our customer service team at [support email address] or through our website’s return portal to request a return authorization within 30 days of delivery.
Pack the Item: Securely package the item in its original packaging, including all tags and accessories. Include the return authorization form (provided via email or our return portal).
Ship the Item: Send the package to the return address provided in your return authorization. Customers are responsible for return shipping costs unless the item is defective, or we made an error with your order.
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. This process typically takes 5–7 business days.

Refunds

Refund Eligibility: Refunds will be issued for eligible returns once the item is received and inspected.
Refund Method: Refunds will be processed to the original payment method within 10 business days of receiving the return. Shipping fees are non-refundable unless the return is due to our error or a defective item.
Store Credit Option: If preferred, we can issue store credit instead of a refund, which can be used for future purchases on our website.

Exchanges

Direct Exchanges: We do not offer direct exchanges at this time. To exchange an item, please return the original item and place a new order for the desired item.
Size or Color Issues: If you need a different size or color, place a new order and return the original item following our return process.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [support email address]. Include your order number and photos of the issue.
We will provide a prepaid return shipping label for defective or incorrect items and issue a full refund or replacement, based on your preference and item availability.

Non-Returnable Items

Final sale items, undergarments, swimwear, and customized items are not eligible for return unless they are defective or incorrect.
Items damaged due to improper care or misuse are not eligible for return.